Help desk services
Through its three offices in Tirana, Shkodra and Vlora, National Resource Centre offers research based information, and onsite and online individual assistance to CSOs all over the country. Based on identified needs of CSOs in the region or in response to individual requests, through the help desk service NRC staff addresses the needs of CSOs accordingly in each office. Some of the issues on which information is provided includes: organizational development, internal policies and procedures, registration of a new NPOs, financial management, legal framework for CSOs, reporting to tax authorities, EU funding schemes and other funding opportunities; consultation processes organised by the government, donors or CSOs, on relevant strategic documents; information on public events open to CSOs participation through a detailed event calendar etc.